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Shipping Policy | 配送政策

 

Thank you for shopping with HAITES. This Shipping Policy explains how we process, deliver, and handle your orders.
感谢您选择 HAITES。本配送政策说明我们如何处理、发货和管理您的订单。

Processing Time | 订单处理时间

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  • Orders are processed within 1–3 working days after payment is confirmed.
    订单将在付款确认后 1–3 个工作日 内处理。

  • For high-demand products, processing may take slightly longer. We will notify you in advance.
    高需求产品可能需要更长时间处理，我们会提前通知您。

Shipping Methods & Duration | 配送方式与时间

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  • Local Delivery (Malaysia): Estimated 3–7 working days depending on location.
    马来西亚本地配送：预计 3–7 个工作日，视地区而定。

  • Tracking number will be provided once the order is shipped.
    发货后我们会提供物流追踪号码。

Shipping Fees | 配送费用

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  • Shipping fees are calculated at checkout based on location and weight.
    配送费用将在结账时根据地区与重量自动计算。

  • Free shipping promotions may apply during campaigns.
    部分促销期间可能享有免运费优惠。

Delivery Issues | 配送问题

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  • Please ensure your address and contact details are accurate. Incorrect information may cause delays or failed delivery.
    请确保您的地址与联系方式填写正确，错误信息可能导致延误或无法送达。

  • If your parcel is lost or delayed beyond the standard timeframe, please contact us immediately for assistance.
    若您的包裹在标准时间外丢失或延误，请立即联系我们协助处理。

Order Tracking | 订单追踪

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  • Once shipped, you will receive an email/SMS with your tracking number.
    发货后，您将收到包含追踪号码的电子邮件或短信。

  • You can track your parcel directly on the courier’s website.
    您可直接在快递公司官网上查询物流信息。

Contact Us | 联系我们

 

If you have any questions about shipping or delivery, please contact us:
如对配送有任何疑问，请联系我们：

📧 Email: Haitesmalaysia@gmail.com
📞 Phone: +60 10 861 6868

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